It was a successful year for Kessler. The company achieved a customer retention rate of 97% and continued to grow in the market segment. It has maintained its well-established position as the leading Swiss company for risk, insurance and pension fund consulting. Kessler works with around 1,250 of the 5,000 leading Swiss companies, which puts the market penetration at 25%.
In Switzerland, the climate for liability and property insurance continues to be fairly customer friendly. Increases were seen in premiums for executive and professional liability, fraud and cyber risks. Cyber risks continue to be a key topic in consulting, particularly because the number of claims is increasing. The market for accident and health insurance is tough, and daily sickness benefit insurers are consistently restructuring policies that have poor claims histories. Insurers are also feeling the effects of the challenging market environment. Life insurers are increasingly transferring investment risk to policyholders using semiautonomous solutions. Full BVG coverage is now only offered by five insurers, and generally only for smaller companies and younger workforces.
The interest group IG B2B for Insurers and Brokers facilitates automated business transactions between brokers and insurers. IG B2B is currently focused on setting up the interactive online platform EcoHub with the goal of developing a digital marketplace for the Swiss insurance, pensions and brokerage market.
SOBRADO Software AG has also developed software for the digitalization of the tender and bid comparison process. Kessler has been strongly committed to promoting collaboration between the two organizations and welcomes the breakthrough achieved in the year under review.
Development of the corporate identity
The world around us is constantly changing and as a consequence, so are the challenges, goals and needs of clients. In 2019, we took a close look at these changes and refined our identity in order to be able to respond to them with even greater expertise and to provide clients the best possible support with their questions and issues. “A secure future.” That is the claim of the family business. It forms the foundation of the ambition: “We contribute significantly to the long-term success of our clients. As a reliable partner, we inspire our clients and open up new perspectives through the safe and successful management of risks.”